Shipping Information
LOVERSE is committed to ensuring your orders reach you safely and on time. Here's everything you need to know about our shipping process and policies.
Worldwide Shipping Information
We're excited to deliver LOVERSE products to customers around the globe! 🌍
Delivery Options
We offer two reliable shipping options to meet your needs:
- Normal Delivery: 5-8 business days
- Fast Delivery: 3-5 business days
Order Processing
Your order is created within 3 hours of purchase.
Please note that it takes 1 to 3 business days for us to fulfill and dispatch your order for shipping. 📦✨
Important Notice for UK Customers
⚠️ We don't accept P.O. Box addresses for UK deliveries. Please provide an alternative address to ensure a smooth delivery process.
Shipment Tracking
Once your order is dispatched, you'll receive:
- An email with your tracking link 📨
- The ability to track your package on our website
- Real-time updates on your package's journey 🌍
Changing Your Shipping Address
Need to update your delivery location? Here's what you can do:
- Before Shipping: Request an address change through our customer service
- After Shipping: Contact the courier directly using the tracking link to request an update
Lost or Stolen Packages
We recommend regularly monitoring your order using the provided tracking link! 👀
Important points to note:
- Once handed to the carrier, delivery responsibility transfers to the shipping company
- For lost packages or delivery issues:
- Contact the courier directly to file a claim
- Use the tracking information provided
- Reach out to our customer service if tracking shows no movement for more than 5 business days
Our friendly customer service team is always here to help investigate and assist you! 🥰